We received a call from Bill Anderson D.D.S in Crown Point Indiana early last Thursday morning. Dr Anderson was a little worried because his server was down and not operational. Turns out that the server’s internal hard drive had failed and as a result he lost his software and all of his data. Stop and consider the ramifications of this statement; Marketing materials, logos, letterhead, customer correspondence, customer contact information, patient records, digital images, schedules, accounting information, tax records, audio and video files all gone. His business comes to a grinding halt.
Fortunately, Dr Anderson is a subscriber to Datasavior’s Off-Site Data Storage service. We immediately started restoring his data to one of his office’s business computers. We ordered a new server and had it direct shipped to his office. It arrived before 10:00 am the next day. Once it arrived and his staff plugged it in and connected it to the internet, we loaded Dentrix onto it. By this time, his 64 gig of data had finished the restore process and we moved the data to the server. All the network shares and software were loaded and tested. While all this was going on, office staff had access to the data through the business computer and they were fully operational within 36 hours.
I think the best lesson to be learned from this tale, is that there are many options available to dental professionals when it comes to off-site data back up. Our service stands out because of the experience we bring to the table. We specialize in Dental IT. We understand how a practice’s network is set up and all of the specific nuances involved with practice management and digital imaging. When the chips are down, Datasavior brings the skills needed to get a practice back on its feet in the shortest period possible.
I can guarantee that Dr Anderson is glad he uses Datasavior.